Absolutely disgusted with samsung. Bought a samsung a52 phone in December. Beginning of June I plugged it in with samsung charger. The battery swelled and caught fire. Called samsung to see what I do. They asked me to ship phone with sim card still in it to assure phone not tampered with. I did that. They received phone within a few days. Sent me email saying phone would not be covered because it was in working order, not shipped and out of warranty. All lies. Then told me not covered because phone was tampered with. Not true. Then told me they shipped old phone back as is. It's now July 22. Almost 2 months later. Still nothing as I'm paying a koodo bill for something I can't use because I'm being held hostage by samsung. Placed numerous online chats to sort problems out. Everytime I'm asked to confirm address. Ummm. Pretty sure you have that as I confirmed it atleast 20 times. Last night got email saying old phone will be shipped back asap. Still no word on replacement phone will be shipped that I rightfully deserve under warranty as it was a samsung problem. Disgusting how I do everything they ask but they lie and wrongfully accuse customers because they don't want to replace phones under warranty. They don't stand behind product.