If I could rate NEGATIVE 10 stars that would still not be enough to show how horrible this company is and all its representatives. Steal your money and sell you broken products. As soon as you file a report they give you to 15 different people all of who know nothing and don't help, just to transfer you to someone else. I spent 2 months trying to get a repair on my phone that CAME BROKEN. I bought a $2,000 broken phone and 2 months later I still have this broken phone. I would have better luck breaking it myself and getting it repaired. Now trying to get a refund and have spent 3 hours on the phone, 5 different numbers, 13 different people, and STILL NOTHING. NEVER EVER buying from Samsung again, EVER