I originally ordered a Galaxy Z Fold 3That had a discount in the price. After I received it I found out that I could of had a greater discount. I contacted Samsung to see if I could get the new discount. They said that I could not get the new discount because I already had the phone. They told me the only way I could receive the greater discount was to return the Galaxy Z Fold 3 and then immediately reorder it. So I went ahead and returned it and I immediately ordered a replacement for it which I received with the discount a few days later. I sent in a note 10+ as a trade-in for the original Galaxy Z Fold 3 which they did not return when I returned the phone. I told them to please apply the trade-in to the new Galaxy Z Fold 3 that they sent me. They said no problem. However, it turns out that they did not apply the trade into my new order after all and they wanted to charge me an additional $650 even though I sent them a trade-in that they did not return. They said that they did not have the trade-in anymore because they already recycled it. They told me that it worked fine and that it was approved as a trade-in for my original Galaxy Z Fold 3 but they cannot apply it to my reorder because it was a different order number. Which makes absolutely no sense at all because it was for the same type of phone and they never did return the trade-in for the one I sent back. So now I am out my note 10 trade-in as well as an additional $650 for my new phone. I told them that I'm going to send my new phone back since they will not apply my trade-in to that phone and I want my note 10 back for the original phone that I sent back. But unfortunately they said they cannot do that because they already had recycled it and they no longer have it. So here they made the money from my trade-in that they didn't apply to my exact same phone that I had first ordered but would not apply it to my replacement phone because it was a different order number. I thought Samsung was a reputable company especially since I just got done spending a few thousand dollars on some of their other products. So they made even more money when they kept my Note 10+ in charging me full price for the new Galaxy Z Fold 3. Needless to say I told them to shove it and I'll definitely take my business elsewhere.