I upgraded a few months ago to the S22 ultra (from the S21+), and I received a lemon, (the phone would not charge, a whole night would charge to 50%). So I reached out to Samsung, and they said they'd send me a replacement, which had to be done by me "ordering" a new one, and also lose $150 in the promo I had... (besides for the ~4 hours spent on the phone with them) BUT... ok, it is what it is, I'll lose the $150, and get a good phone, right? Wrong! 3 months later, the phone does not want to connect to service (I tried a different provider, new SIM, reset, Verizon store, ubreakifix store, and they all said it's the phone) So, I figure I'll just call Samsung and get it fixed by warranty, but the only way they can fix it is if I send it into them and wait a week or 2, I can't really afford that as I don't have a second phone, and I explain that I even already did the walk-in "support request" who said the phone is a lemon, but nothing helped, and it seems the only way for me to get Samsung to stand behind their product is by not having a phone for 2 weeks, I can't do that, so I had no choice but to get a replacement via my insurance which cost me another $230... I actually used to be quite a fan of Samsung, I have a phone, watch, tablet, and earbuds from them, and they're all quite good (except for the buds... and now the phone). But I'm afraid they're going down in quality, as 2 phones in a row to be lemons is quite unheard of!