Samsung factory warranty worthless? Who can go 10 days with out a phone? TLDR: from my experience so far. the warranty policy feels like its designed to avoid taking responsibility for defects. First of all. Does a tiny crack on the screen cause a charging port defect? How do you mess up a type c port designed to be resilient? Before my 1 year warranty ended on my phone. My charging port went out. Verizon said we can't exchange it due to a tiny crack on the top corner of the screen. After talking with Samsung I was told it would be fixed under warranty, just bring it to asurion ubreakifix for the charging port repair. At the store I was told due to the crack, they won't fix the charging port. I asked but it wasn't due to the fact they need to remove the front screen (they said it was doable to go through the back panel). The reason given was the phone may not be waterproof??????? Because that's more important than a phone that charges right? Got on the phone with Samsung in the parking lot(very nice service rep lady). She spoke to her supervisor and the people at the store. The only option left was mailing the phone in with 7 business day turnaround time (more like 10 human days). Who can go with out a phone for 10 days? This policy is not realistic. I'm sure Samsung is not stupid. Is this done on purpous to avoid fixing things?