Samsung service center has provided me the worst customer care service that I've ever had. My s21 plus phone went black all of a sudden on July 5th, conveniently a couple of months after my warranty expired from Best Buys (where I purchased it at) on May 28th. When I looked up the problem it was called the "Death Screen" that a lot of s21 and s22 phones are experiencing. I did not drop my phone or damage it in any other way. To me this is like a recall issue that they don't have a recall for. I called Samsung and they agreed to send a repair slip and extend my warranty so they could repair my phone free of charge. I mailed my cellphone to them July 7th, 2022 and they received it on July 12th, 2022. On the 14th of July I was updated that my phone was in the repair center ready for repair and that was the last time I heard anything about my cellphone and it's August 10th, 2022. Everytime I call they hustle me into thinking that they are overwhelmed with calls and repair orders, they leave me on hold for very long periods of time (I'm talking hours), they make me feel like they are attached to my specific case and they will call me back the next day with more information, they lie and say they will email me with an update later that day... It's so many lies they tell and they use the same name for most of the sales agents so that you can identify who you are talking to. Goutham Chowdary is the standard name they use when I could be talking to Billy, Bob, or Brandon and would never know. The male agents are truely dismissive and just say um hmm um hmm um hmm while you are trying to speak, so damn rude! I'm starting to think that instead of customer care they are a paid sales team that they use to gaslight people who call in while they do whatever with your electronics. Samsung has truly let me down and their service has tremendously downgraded from my last repair when they came out with those waterproof cellphones that they promoted wouldn't damage under water. All I want is my 1k dollar phone returned in repaired status and they are taking advantage that they are so far away from customers.