When having trouble getting through a factory reset on my phone. Samsung support sent me in a circle, a whole 3 different people. I then asked what I could do and they sent me to a 3 party company that did repairs on phones. I then asked if I could stop the reset, and they only gave me the answer that they wouldn't recommend it, since it could destroy my phone. As they didn't give me a solution to any issue I went to google myself and found one after a lot of searching. but the 2 minute video that google helped me find gave me the solution to not really stopping the factory reset but to force the reset through the searching for updates, making me get into my phone in less than 5 minutes. Just by taking the simcard out shortly and then putting it in again after the reset came through. I am now in the process of getting the backup file installed. Thanks for nothing Samsung Support, you where utterly useless.