I am a big fan of Samsung products, I own 2 x Samsung Z Fold 3s at £1800 each, I've had dozens of previous phones, Laptop, Tablet, Samsung Fridge, Washing Machine, Dishwasher, Microwave, TV's etc. I have always found the products (ordered mainly via John Lewis who I have always found to great from a customer service perspective particularly regarding defective goods) to be good quality and reliable. In January 2021, I decided to order directly from Samsung a QE55Q700TATXXU 55" Smart 8K HDR QLED which at the time was a top of the range TV for £1600. The delivery was on time, it was easy to set up with nice remotes etc. Around 8 months after I ordered the TV the picture started flickering and switching itself off automatically. I called Samsung and under warranty after about 3 weeks a local repair technician came to look at the TV had bought with him a replacement QLED screen advising that he had seen this issue within a similar timescale from the product being new e.g., 6 to 8 months old, on dozens of TV's. I asked him in his professional opinion whether he thought this was a manufacturing issue with the QLED panel and he advised yes this was highly likely as his seen loads of these failures with the same issue on this model. Since then, 9 months of past and I now have the same issue again. I then went online to see whether this was a common issue and found this board and posts regarding the same model with this issue. Despite the TV being slightly out of warranty, by 7 months even the i have the same issue with the replacement QLED panel, I assumed the brand-new part I was supplied with would come with a 12-month warranty. When I called Samsung Support, gave them my account details which so they could see this and many thousands of pounds worth of other purchases (Z-Folds 3’s) etc, I was advised the TV was out of warranty. I was advised the previously fitted, brand new replacement QLED screen was not covered by a 12-month manufacturer warranty which i find completely unacceptable particularly as Samsung are clearly aware this TV / Panel was not fit for purpose with this commonly reported issue when their premium product was less than 12 months old. I was advised I could pay for a technician to come out and I expect replace the QLED panel again at a huge expense to myself, only to find I expect this would last for another 8 months before failing again and having to repeat this process. I then asked to be put through to a manager who was no help at all, I asked whether I could return it for a credit for a new model and I would be happy to upgrade and spend a few more thousand on the latest and larger screen model however, I was advised this was not possible either. I therefore am left £1600 out of pockets with a TV which is not working and clearly is not fit for purpose. This is disgusting and outrageous customer service (Or lack thereof) from Samsung. As a matter of principle, I will never buy another Samsung product again!!! I would be keen to hear from anyone who has either experienced similar or managed to somehow get this situation resolved. Otherwise, I will have to bin this TV and purchase a non-Samsung model!