I purchased the Galaxy a13 5G. First off, when I contacted Samsung I was hung up on four times, no one ever called me back, I was ghosted and believe it or not I was late at once. They wanted me to get the phone turned on through my present carrier telling me that it would be free. Well at Metro it's not free they want $50. So when I got the phone for $100 as part of going with Google fi, which is some kind of a new carrier - they gave me $150 off the phone. Which was regularly $2.49.99. so I paid my $100 I got the phone there's no way to go to my carrier without paying another 50 to activate the phone. Then I have to come home call Google fi and they'll charge me another $50 for the first month or for their normal fee for a monthly carrier service. But then I have to have them switch my phone over to Google fi. They didn't tell me when I got the phone that I'd have to have it activated by the very company I was leaving. Which makes no sense to me. The phone itself is one of the worst cell phones I've ever held in my life. When you click on light for the screen as opposed to that dark theme it does the reverse. All the pictures that are on Yahoo News including any photographs on my phone look like a very dark x-ray film as opposed to a natural picture. The dark theme you can only lighten so much the whole screen including all the websites you visit are going to be dark you're not going to be able to lighten the food phone up to your liking. It doesn't allow you to delete very much from Google who I felt has always been a threat to free speech or simply choosing let's say freedom of choice cuz if you can't get rid of certain apps you know how they can control your phone control what you see control what you say control what you feel I mean it's an absolute crazy situation. And no matter how many times I called someone they continuously said let me give you over to our special team, our special forces team, and every person I spoke to was just as ignorant and a knowledgeable as the person I spoke to before being connected to them. Samsung I thought was not only a good phone but would have American based customer service who actually have training and monitoring to make sure they treat people with respect -- (duhh!) not happening. And Google fi is a joke, I'm not even sure there's a real company. When you download their app it tells you to log on to Google well how can I log on to Google when my phone is inoperable? On my brand new phone let's face it everyone you call knows who you are by your phone and when it's coming up as using a boyfriend's phone or a new phone that's not on yet there's no phone number to recognize. So since I brought my phone on my boyfriend's phone because my phone was no good anymore, everything comes back in his name except for the payment method. So how am I supposed to get into my Google account when I have no phone number on the present phone they sent me? Do these people do their homework before they buy these companies it's like somebody who does daycare for 30 years of their life finally buying a sports team. Again, (DUH!!). So it's impossible to activate my phone because I thought when I was switching over to Google fi and buying the new Samsung and half price on their website that I was going to get them to activate my phone the only thing they did was unlock it but they did not activate my service so I couldn't go back and get my phone number from Metro cuz Metro only knows me by calling them on my phone otherwise it rejects me so Google Metro and any other app or website I'm used to visiting, doesn't know who I am because my phone does not have a phone number let alone be activated. When you go to another carrier you usually take a code so they can get your phone number and they activate the phone not so with this one so Google Fi - was utterly unhelpful and incompetent on trying to get my phone activated because they should have activated it and did what they had to do with a code to get my phone number. So now I have to go up to the carrier I was going to drop by another phone which is over $249 because for some reason Metro by T-Mobile which absolutely has nothing to do with T-Mobile but selling their phones to their customers cuz T-Mobile don't know who the hell I am, leaves me in the dust and the stores have no phones and when they do it's usually one phone for their customers and it's overpriced they don't have $150 phone for them - they just have one phone that starts at 2:49 and what are we supposed to do as people who are working our lives away for nothing the common working person or the poor person on social security who can't afford to get a phone so Metro workers just stand there staring at me like I just walked in from the planet Pluto with a purple donkey standing next to me. What are we voting for politicians for none of them are making rules or laws the DA's offices are all on crack they're not enforcing people's rights they're protecting the guilty people the felons especially in Pennsylvania Media courthouse forget about it if you're looking for justice it's not available for you or me. But this phone is the worst phone I think I've ever picked up and the volume is so low you can't hear anything and I have no problem with my hearing and everybody's using a credit check as an excuse to refuse you of service such as a cell carrier that you're paying monthly for they're not giving me anything on credit. It's another way to become racial and prejudice towards people who either don't have community college where they're getting $18 to $25 an hour and I just think that it's terrible the way people are being treated anymore in this country. But this phone I wouldn't recommend to a chipmunk or an electrical wire in a rainstorm. Avoid Samsung unless you want a lot of headaches and avoid Google fi which doesn't know how to treat people or how to run a cell phone company.