I have been a loyal and long-standing customer of Samsung. I purchase a significant amount of electronics and appliances. In the past, my experience has been very good. However, lately, I had a horrible experience with the repair and customer service of Samsung. I have been very disappointed with lack of responsiveness, unprofessionalism of various staff, and quite shocked at the arrogance that has been displayed and continues to be displayed without regard to customer satisfaction or doing the right thing for Samsung customers. In addition to the problems associated with the mismanagement of repair issues, some of the staff working in the repair centers are unhelpful and exhibit bullying behavior when a customer contacts Customer Service to raise a complaint. In fact, Customer Service has been total ineffective in resolving or managing the complaint. Customer Service keeps promising to have management contact the customer, but these are just words with no action. I would think twice about continuing to be a Samsung Customer.