Samsung is not responsible company. It is like 2 weeks that I was delivered with my refrigerator. it does not work means does not cool. I have paid for it. it is now 2 weeks that I am calling Samsung service. At any time they just transfer me to different departments in order to escalate the case. they just apologize and do not resolve the problem at all. They do not understand at all that we are a family of 3 and we do not have any other option now. the staff seem to be useless in the sense that just ask me to wait until the appropriate solution will be found but they do not do any action. they just repeat for me that it is their framework. they are like robot. I want to return it but they do not accept. there is not any means and way of complaining against even to the higher positions that seem to be involved in this corruption, they just sell the product and do not care if it works or not. it is a nightmare for my family and me now. I would never ever recommend anybody to buy a fridge from Samsung at all.