On July 4, 2022, my new 85" HDTV glitched within 5 months. I began the exchange process on July 5th. Today is September 6, 2022; and I'm still waiting on the replacement tv. The contracted delivery company, out of Chattanooga TN, asked if Aug 24th, between 9am and 1pm, would be a good time. I don't leave work until 2:30pm; therefore, they claimed that it would be another week or two before they'd have a driver in East Central Mississippi. Last week, making week two, I've yet to hear from anyone to arrange a delivery date. They reply to the email, claim that they are booked up through Sept 9th, and say that they'll contact me during the week of the 12th. Today, September 6, 2022, makes 2 months and one day since this exchange process began. I think Samsung's replacement process, and their delivery company, is the worst with I've ever dealt. I probably could've ordered and recieved a television from Japan by now. Fortunately, here lately, I've been connected with representatives that I could actually understand. Before buying Samsung products, be sure to ensure that the dealer is a Samsung warranty affiliate that can make exchanges locally within the factory warranty period. If not, you'll be at the mercy of Samsung and a delivery company to execute the exchange, and be strong along for months waiting. This will probably be my last big ticket Samsung item.