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Ramez Salib
Definitely don't recommend Samsung even for my enemies!! Terrible customer service!!.. They don't stand behind their products and they don't even respect the warranty they provide with their products. Even Samsung care+ service is a complete joke!!! Bought the new S22 Ultra galaxy phone in April, paid full amount, total of 2300$ with the Samsung care+ plan for 2 yrs.. The phone is acting up and restarting by itself all the time, apps lagging, difficulty connecting to wifi and difficulty connecting devices using Bluetooth and it just disconnect phone calls randomly. Called them to explain the problem and request a replacement since it's a manufacturing defect and since it hasn't been 6 month on the phone, plus I already bought Samsung care+ just for issues like that but Nooo! Their response was policy doesn't cover replacement, we can take it and fix it for you!!!! I bought a brand new phone and paid 2300$ for it to have it fixed in less than 6 months usage!!!.. How does this make any f****n sense????!!!!!! Can I sell you a brand new shirt with a hole and when you come back to replace it, I be like oh we will sew this for you no problem??!!! Come on! Have some common sense people Never ever ever Im getting any of Samsung products again, there are alot other companies out there with decent products who appreciate their clients way more than this and don't waste their money or time!! Customer service is as important as a good quality products!!!
2 years ago
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Samsung has a 1.2 average rating from 4,359 reviews

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