I bought the Q95T 55" TV online on 14/8/22. It was delivered by courier on 17/8/22 & installed later the same day by the installation team at the price of £74.99. (Courier & installation team were excellent) It stopped working the following day 18/8/22. Rebooting in a loop until I unplugged it from the wall. Then spending a total of 8 HOURS (plus Facebook, Twitter, Chat platforms trying to get anyone to help) on the phone to their absolutely shocking customer services, whose English skills are on par with their customer service skills. Repeated myself constantly & passed from agent to agent. Having no box to return it in after installation & wall mounting was only the beginning of this fiasco. Being lied to with them saying that the courier would come into my property, remove it from the wall, pack it for transport & take it. With "it will all be taken care of" being said repeatedly. Not believing this would happen I rang the courier to confirm to which they replied "we won't be doing that" & that Samsung needed to send them a box to pack it into when they arrive. The courier guy rang 10 minutes before collection to confirm it was ready to which I asked if they had a box, they hadn't! So it wasn't collected that day. More phone calls & stress, this time being told to pack it myself, at my expense! The courier came with one label despite me telling Samsung it was in two boxes, 1 for the TV & 1 for the stand, remotes etc. They took them & said they'd "put them together". At this point I'm waiting for a replacement as I didn't want a repair because it only worked for 6 hours. Days go by, emails go unanswered, standard template replies from their Twitter page that is absolutely useless. I look on Samsungs website to see that my TV is now out of stock! After asking the Twitter page what was going to happen now, they then told me that replacement stock has a different allocation to the website stock & that the courier would be in touch shortly if not already to arrange delivery of my replacement TV. No response from either. Getting conflicting emails today saying that the replacement will be available from 26/9/22, my direct debit will be collected within 3 days, that my order has been cancelled & a refund has been issued (it hasn't). I'm still trying to resolve this issue & in short I don't have a TV that I'm about to start paying for, I don't know if it will be replaced or if I'll get a refund. Their customer services (if you can even call it that) is the worst I've ever dealt with, passed from agent to agent because they don't want to deal with the issue. If you're thinking of ordering from Samsung directly DON'T! It's not worth the stress when things go wrong. All I wanted was this faulty product replacing. After a month has gone by I'm still no further forward. This doesn't include all of the issues, just the main points. I'll be warning everyone I know not to use Samsung directly & look elsewhere. All correspondence, chat boxes, emails etc have been saved & will be published to review sites, ombudsman, social media & legal advisors.