I have been a repeat customer for many years! Every time I needed a new cellphone I insisted on a Samsung. The last 3 phones I have bought and they were brand new not refurbished. They have lasted less than a year. The last one was 300.00 dollars and it was just purchased in February of this year. I have to do a restart daily sometimes 2 times daily. It will not call out or receive calls when it malfunctions. I have been cut off in the middle of a conversation and unless I restart it I can not call the person back. I have been loyal to this company and my loyalty is done. I am looking into a different brand of phone. You better start making a better quality of product or you are going to lose alot more customers. A very unhappy Samsung phone owner Patti Altman