Bought a Samsung refrigerator Sept. 30th 2022. Pretty basic with no water or ice dispenser. We had to change the direction of the door swing, which was not a complicated process until we discovered the screw holes on the opposite side were not lined up properly to fit the door hinge. Clearly defective straight out of the box. We put the doors back in the original position with no issue. When we called Samsung we went through three layers of so called customer service, ending with a “supervisor” and we’ were told there was nothing they could do about it. They suggested we call a service technician and pay $100 for them to show up plus an hourly rate to fix their faulty appliance. NOT GOOD ENOUGH SAMSUNG! I challenge you to make this right! I await a reply from you but I won’t hold my breath!