The worse customer experience I’ve ever had. I wish I could tell the entire story, but I don’t want to hurt my already pounding head and spend any more time on this. I will log on later to give the whole story, that spans a matter of weeks! Thank god Sam’s Club is going to allow me to return the Samsung washing machine since Samsung wasted 3 weeks giving me the impression that if I followed all their steps (they couldn’t even get anything right on their end) that I could get a replacement for my machine, which I was informed by a local technician that takes their technical orders and looks at the machines for them, that they would have never done that! I definitely wasn’t going to keep the machine after the spin drum caused so much grey dust to come out of my machine and erode and stress the inside and it’s working parts . They could have just told me that, but you are talking to people halfway around the world who are getting paid peanuts who don’t really know or care about what’s going on. Multiple mistakes, misinformation and a total run around. Meanwhile this pushed me outside of Sam’s clubs window to do the returns. They wasted so much of my time and anything they could mess up, they did. Luckily Sam’s club is going to do the return for my anyway. Shame on you Samsung for leaving your customers high and dry in order to cut corners.