As a previous long term samsung customer I can tell you that the customer service is the worst I've ever witnessed. I've had issues with thier products in the past (with poor service back then). But they refuse to remove fake and misleading information from their own product page and don't reply to the points I've given to them. All of the "support " staff have no clue what they're doing or about any product they talk to you about and after this last experience I'm done for life now.. the last time was bad enough but they have beyond proven to be a nasty company.. I would rather burn my money than give it to them in the future.