My flip phone which is still in warranty was sent off to TMT on instruction of Samsung. Like others on here my phone was on charge over night and when I woke up I saw the screen covered in the green strobe lines. The phone was picked up by Dpd. Between the pickup date & delivery back to me on 6th October, 24 days have passed. The only message I got from TMT/Samsung was the fact they had received it. Weeks had passed & not a dickie, nothing, nada from TMT. The phone is as it was when I sent it, in a box. There was no explanation, no note, no report accompanying the phone except for the word ‘Skip’ highlighted in yellow. Clearly they didn’t repair it under warranty nor give me the option to get a paid repair. Absolutely abysmal service by a company clearly under pressure. I should imagine they have targets put on them by Samsung. It is Samsung that I blame for this situation, only they will know how many of their flip/fold phones have been returned in warranty for repair. Costing around £1000, the flip phone is a total disappointment. I would hope the new flip 4 is improved on its predecessors but I have lost confidence in Samsung so will not be spending any more money with them. However there is no excuse for lack of communication by TMT, very unprofessional. I have always been a big fan of Samsung but that faith has now been demolished. My children are Apple iPhone & tablet users and I have witnessed how every time they have had problems with their Apple electronics, sometimes just out of warranty, Apple repair or replace free of charge without quibble. Samsung have much to learn in that regard. TMT could also look to improve their Customer communication skills.