This is some of the worst customer service experience ever. NEVER buy Samsung. We bought a 2.5k fridge/freezer a couple of years ago. It broke, it was out of the 12 month warranty but Samsung fixed as it was a known fault with the icemaker. Within 3 months it broke again, this happened 4 more times. They could not fix it. Eventually we got hold of somebody, after about 15 phone calls, that actually admitted it was a known fault with that model and year and we probably would get a refund. They sent out a service person, he confirmed the fault, again. Then they send an email to arrange pickup and told us we get a refund 2 weeks after that. We stated we need to buy a new fridge/freezer before they pick up as we still have food in the functional freezer. They say no as this is their process. We called and they agreed to pay $200 for the food we would lose in the freezer. We said ok. Then we hear nothing. After a while my wife calls and ask when they are going to pick up the fridge. They say; what pick up? The case is closed. After 15 minutes arguing on the phone they admit that the case was closed in error. The service person barely speaks English, cannot understand half of what she says so it takes time to get anything across. We are still waiting for a date for pickup the fridge broke the first time over a year ago. In summary. Samsung had a known fault on a $2500 fridge. They sent out service people at least 5 times, could not fix it. Eventually they admitted it was a know fault and we would get a refund. Here is the what the issue is. At every step of the way they have delayed, refused to acknowledge the issue, even closed the case when it was still unresolved, in short being as difficulty as possible to interact with. The pinnacle of bad service. NEVER BUY SAMSUNG!