Great Phone: Poor Service While Samsung makes great phone I feel there are parts of customer service, I need to share should you find yourself with a return, that was lost by carrier and after several attempts to get a refund from Samsung you find yourself having to dispute the charge with your bank. This is how Samsung handles any rewards points lost and their limitations in issuing a refund once they log your return within a certain category. ( They logged but cannot reverse) This allows them to state hands "tied." Samsung have also filed a claim with carrier to get refund for the phone, while I have had to resort to disputing the charge, just make sure I don't have a cost to me. "Greetings from Samsung! This email is in response to the refund for Order #US Thank you for writing back to us, upon checking the details we see that we have requested a refund which got failed as the dispute is filed and we have no more option to request a refund for you as we hope that your bank has already refunded you the amount. However, the initial issue was related to the reward points. As this order is marked as returned but not refunded. We tried to mark this order as refunded so that we can revert back the reward points but as you already know the refund is being failed so we do not have an option to revert back your reward points. We highly appreciate your understanding of our limitations. Please feel free to reach out to us for any further queries as we'll be here to assist you 24/7. Have a nice day ahead! Warm regards," Love the phone hate the service. Would recommend that you purchase somewhere other than Samsung!