I bought a washer and a dryer from Samsung. Worst buying experience I ever had. From the start it was horrible I had to take off work 4 times just to get it installed because it took 4 times for them to get someone qualified out to install. In addition it had a couple small dents. The place I purchased from gave me 150 off the bill for my inconvenience. I said fine and kept the dented washing machine. 6 months later my Samsung washing machine started making a horrible noise. I call Samsung. They sent a repair man out. The repair man said you are getting a new washer. The balancer got lose and damaged the drum. Samsung calls me back and wants to pay me less than what I paid. I said no. I had to call and get a receipt from the place I purchased it. They gave me a receipt that showed a $150 discount so they wanted to pay me the lesser amount. I even got a email from the seller backing the sale price. I was already going to pay more due to the fact that it is cheaper when you buy as a set. They told me that they cold not replace because they did not have my model number in my zip code. They absolutely did nothing to better my situation except give me a offer to pay me some of what it will take to replace it and likely not match my dryer. I even made the arrangement that I bought a washer and dryer combo to just give me all my money back and take their products back. That got a big fat no as well. So now if I can even find the matching set or at least close I will probably have to pay Samsung more money. I had a horrible experience with Samsung Air conditioners as well. They had to send someone out 4 or 5 times to repair. They ended up just giving my money back on that. At least that time they gave me what I paid for it. The only thing in my experience that has been good is their phones. I hate the I phone so who knows what kind of phone I will go with next but I do not plan on spending money with Samsung ever again. I advise you all to do the same.