The worse and I mean the worse customer service I have ever experienced in my life and I am 61 years old. I purchased a samsung microwave from best buy on 08/06/21. It along with your whole customer service department wound up being the microwave experience from hell. The door started to slowly malfunction 7 months after the purchase and steadily got worse. I called Samsung one week before the warranty expired. I was given a ticket number and told that a repair contractor would call me to repair the unit. The repair shop ordered the wrong part, 5 weeks later I called on the status of the part and I was told Samsung did not have the part and they had no idea when they would get it and they had noted it with Samsung. Samsung said no such note ever entered and they would have to send out a different repairer to fix the microwave. 20 days later, that repairer called and told me that Samsung did not have the part but he was able to fix it anyway by adding a metal fastener. What? He dropped the microwave and he told me I owed him $130. I told him you mean Samsung owes you $130. He said no your microwave is no longer in warranty. Needless to say he didn't mention that when he picked it up. He threaten to call the police. I told him go right ahead. I did tell him I would call Samsung the next day to try and get him his money. 1 1/2 hours on the phone, spoke to 6 different CSR's. By this time, there were like 5 ticket numbers created and I had been passed around like the church collection plate and hung up once, only to hear that ticket number is closed, your warranty is expired. Finally a lady with some sense, first she adamantly told me my warranty was expired, but at least she listened to me and finally understood and paid the repairer. A repair that will probably breakdown within the year because he did not replace the part. I was without a microwave for 3 months and absolutely no empathy.