BUYER BEWARE!!! Save yourself the stress, do not purchase through Samsung! I have always been a loyal customer but never again. Our dryer broke so I decided to order a new washer, dryer, and dishwasher from Samsung.com. The items arrived and the dryer was broken, delivery guy takes the dryer back and says “don’t worry Samsung will send you another one.” I get an email asking me to schedule the delivery company people to come back out, I thought this was for the replacement dryer but then I then get another email saying I was refunded for the dishwasher (price 457, they refunded 417) someone shows up to take my dishwasher so we explain that we did not return the dishwasher and that Samsung screwed up and refunded us for the wrong item. I called them & Samsung refused to send a new dryer because their policy is to force the customer to take a refund which takes 7-10 days then reorder the item. The policy also says you may not get the same price/discount you had which is totally unfair when the whole reason I have to reorder is their fault. After multiple calls, 3 hours of the run around & them hanging up on us twice finally a supervisor agrees to send a new dryer, she claims its coming the next day. She was just screwing with us, she wrote in the notes that she denied our request. Husband took work off to be there and nothing showed up. I call them back and they say “no the notes say you were denied” so I asked them to price match, the Samsung Rep agreed if I order a new dryer they would price match however they said I had to receive the dryer first and then call them back and ask for the $300 difference back (I have a feeling this isn’t going to go well). At this time I also requested a refund for the $600 dryer, and as of writing this I still don’t have it or any confirmation of it, they send you an email confirming their approval/denial of the refund & I do not have an email yet. We ordered the new dryer and paid for installation, Samsung didn’t send the work order to the delivery company (XPO) so they refused to install it. The day before delivery we had a heads up from XPO that they only had a delivery order no work order so the day before delivery I spoke to Samsung TWICE to try and get ahead of this issue, I let them know the work order had not been sent and after being on hold for 10 minutes the rep said he called XPO & said its taken care of, surprise its not. I reached out again via the chat service on the website & again was told it will be installed on Friday. Day of delivery XPO calls giving 30min notice & again says they have no work order & they cant install it despite seeing our invoice that we paid for it because without a work order it’s a liability. We call Samsung again and again they put us on hold for a while then return and the rep introduces herself as if we are a new caller! I am going to have to have someone else come install it. So at this point they still owe me $600 for the first dryer, $300 for the price match, and $69 for the installation they failed to send the work order for. I cannot believe this is happening, I just wanted new appliances it should not be so difficult to get new appliances. This has ruined my entire week, I have not felt this stressed out in years. Their policies are absolutely insane and their customer service staff is totally incompetent.