I bought a fridge freezer in Sept 2022 found the product cheaper within 7 days. Filed a claim to refund the difference. First they approved the claim then contacted me in November 2022 when it came time to pay out. To refuse saying the claim did not meet the criteria. Asked customer services what the grounds are for refusal. They could not give me a reason just that it does not meet the terms. You are better off buying their products from other retailers where they significantly cheaper. In future I will stick to Bosch, Siemens or miele products at least they honour any promotions they run.