This is the worst company I have ever had to deal with - I Will Never buy another Samsung TV . We have only had our 70 inch tv for 1 1/2 yr and the screen went completely black - with a white line going down the side of it - on sept 25,2022 - we called it in —it is still sitting on our counter- still waiting for supervisor to call us back . They want to give us the same exact model and now we have lost 2 months of our warranty on the tv - here it is Nov 2022 - and Still have not received a replacement from them — we had to go buy another TV so we had one . Last week when I called again about talking to a supervisor- One of the customer service guy’s said to me - there is a difference between needing a TV and wanting a TV - I remember living in a 4 wall room !! I didn’t say another word - That was enough for me - Seriously this is the service we have received- I couldn’t tell you how many times we have called in the last 2 months and being on the phone and on hold for 2 hr long phone calls — Buy a Vizio the customer service takes care of you !!