My family has been using Samsung phones for about 10 years. After our recent experience with this phone and the company, our current phones will be our last. My son's S22 Ultra's cell service stopped working after 4 months. He couldn't make calls, texts, or get any internet access when not on wifi. We went through all the motions of calling ATT, going to an ATT store, etc. and nobody could fix the issue. We entered a ticket with Samsung and they directed us to go to one of their brick and mortar service providers. They couldn't fix it either and even commented that it looked like it was in perfect condition. The next step was to send it to Samsung. It had a 1 year warranty so we figured it would be fixed for free or we would get a new one. We made sure to pack it with plenty of paper so that it wouldn't be damaged. A few days later, I received an email that the screen was broken and we needed to pay $312 to have it fixed before they could even look at the issue of why the cell reception didn't work. I called to tell them it didn't have anything wrong with the screen and we didn't want to pay for that. They said we could pay for the screen to be "fixed" or they could send it back to us. For a $1200 phone (though he's paying for about $400 over 36 months), it felt like we didn't have a choice. I spoke with mulitple people over several hours. I asked for a picture of the "broken" screen and they said it wasn't their policy to prove something is broken with pictures. The phone is now working but it looks exactly the same as it did when we sent it and my son is out $312.