If I could give less than one star I would, Samsung is an embarrassment, their phones are a danger to the public, and Samsung will send you on a wild goose chase just to burn you (like their phones) in the end. I purchased a Straight Talk phone at Walmart in Henrietta NY. The purchase with the woman behind the counter went great, she was very nice. Then the actual cell phone worker for Walmart came back right after I paid. He got upset because he wasn't the one who run up the phone and then tried to convince me that I needed to return it and then buy it with him. I of course did not, because I wasn't going to have the phone, otter box, screen protector, and extra insurance charged twice to my account. Within a few days this Samsun A53 device I purchased began blaring a loud beep when I tried to charge it. The device refused to charge until the port was "Cleaned" even though it was incredibly clean because it was brand new. This got so bad that I called Samsung and they referred me to a place in Pittsford NY called "UbreakIFix" which they said would fix it under the manufacturer's warranty. I went to UBreakIFix and they said they needed to order a new part and to come back. I went back two weeks later to have them install the part and not only did they never order the part, they said they were unable to work on the phone at all because it was a Straight Talk phone. I called Samsung back and told them what happened and that the issue has now gotten so bad that the phone immediately SMOKES as soon as a charger is plugged in. They said they would refund me my money however I want (mentioned PayPal specifically) and then put me on hold for a long time. When they came back on the line they casually said "Oh... it's a Straight Talk phone?". I go, it's a Straight Talk phone in the sense that they provide the service, but Samsung makes the phone. They transferred me to Straight Talk without saying anything, just straight pushed me away. In case anyone was wondering, after two weeks you can't return the phone to Walmart even if it literally catches on fire within two months (great job Samsung, you've really outdone yourselves. You should be ashamed at taking advantage of people who already have little resources because they all go directly back into serving the community). Straight Talk will only send me a refurbished phone of the same make/model, presumably so I can set my apartment building on fire at a later date when trying to charge the phone. I've had to purchase a different phone (Moto Stylus 5G) so that I can continue running the nonprofit I started without having a service impact to the people we help. This has been an absolute hardship, not only for me, but for my family and organization. Oh yeah, I was visiting family for Thanksgiving and had to leave early to drive 6 hours back home to get to the UBreakIFix store the next morning just for them to say they never ordered the part and they couldn't help me anyway. I'm very angry at all this and there has been absolute incompetence and disappointment at every level of this experience.