I bought a Samsung Galaxy S7+ almost a year ago and the pen tip broke about 3 months into using it. I requested a new pen and have been waiting 7 months for the new pen. First it was the shortage of supplies (at this time they were selling that pen online still so a shortage doesn't seem truthful), then they let me know they are sending a new pen but no email is ever sent (they have my email on file). I then call about this and apparently they sent it to an incorrect address (one I am not associated with). When I let them know this, they apologize and create a new ticket. At this time I have about 4-5 tickets open and every call leads to a new ticket. Then they let me know they would escalate the ticket and to call back in 24-48 hours. Which is today 12/1/2022. After calling about the update they inform me the time to request a new SPen has elapsed and I would have to be transferred to a new department. I have wasted about 10 hours of my life trying to get a new pen that was covered under the original warranty. Their products are great, but if one every breaks good luck getting them to take responsibility. Their customer service is the worst one I have ever dealt with and at no point doesn't it feel like I'm making progress in getting my issue resolved. Each call feels like it's a copy/paste response to frustrate you into giving up. Never going to buy another tablet from them again, feels like a scam at this point. The SPen nibs are cheap and WILL BREAK in less than a few months from both my experience and what I've read online.