I purchased a Samsung gas hob…NEVER AGAIN WILL I BUY A SAMSUNG PRODUCT. One of the hobs stopped working and after several week of being referred to a company that did not have gas engineers it was agreed it needed replacing. This should have been straight forward but Sumsung make life as difficult as possible. They have set up three companies and the one dealing with replacements never had any stock, probably on purpose, and so could not provide a replacement. But if I wanted to buy a new hob I could get one immediately. When questioned they said there is no way they could transfer or get a replacement from the other part of Samsung. Then came the iron curtain when they REFUSED to escalate this any further leaving my family now unable to have a Christmas dinner cooked as 4 months later I am left in the lurch by Samsung. If you are reading this BEWARE and NEVER BUY ANY SAMSUNG PRODUCT. I never will and am in the process of changing my phone and everything else. Worst company I have ever dealt with. BUYER BEWARE