I would love to give it a 0 star, but the website doesn't allow me to go beyond that. One of the worst customer service experiences. Bought a washer dryer in the first week of November to avoid any shipping delays. The product never got delivered on the day that was promised. Eventually when we received the product on December 5th, the dryer was damaged in transit and we refused the delivery. They took it back and on December 12th they only brought the Dryer with them hoping to replace the damaged dryer. Called the customer service and stayed on the call with them for more than 2hours. No resolution was provided and they don't even have a clue as to what is happening. No notes from our previous calls, and have to explain the same thing again and again and again. Avoid buying products from Samsung if you have a chance. Nobody should go through such a terrible experience.