Good evening my name is Rodrick Adams. Today was just one of those days. I have a female friend who relies on her phone. She has had some major medical hurdles to over come in her life. And she is aSurvivor. Well somehow her Samsung phone all but died. She was unable to make any callsand or see any emails she received. We live in Alpine Texas, a small West Tx town. During the course of the day she became ill from her many medications. I was afraid to just drop her home with no way to contact her. So i went to the local Verizon store. And the KINDNESS, COMPASSION, EFFORT, EFFICIENCY,and ENERGY that the two young ladies put into helping unlock her phone, and retain all her stoerd photographs and contact information was SIMPLY AMAZING. I ask that you RECOGNIZE these two ladies for there Excellence. There names are Ms. Vianey and Ms.Rosa. They stand out amongst the rest. And i say this because,One of your call center reps hung up on me. And the second didn't deem us worth of his time as he found a reason to get off the line. But these two women stayed the course and fixed the issue. I just ask that you somehow recognize them for there COMMITMENT TO SERVICE...THANK ÝOU AND GOODNIGHT