Samsung sent a technician to repair a leak in my refrigerator. He took 40 minutes and replaced a condenser fan which can be ordered online for less than $100. They charged me $500, a sum I allowed them to hold until the problem was diagnosed and repaired. I have never received an invoice or accounting for the cost of labor or parts. Repeated calls only got me passed around from department to department with failed promises to escalate and remedy the complaint. I spent hours upon hours on the phone talking to over a dozen individuals without any proper response or explanation. I feel I was mislead and deceived when scheduling the repair and offered no satisfactory explanation after the work was completed. I emailed the CEO's office and received the same run around. No one seems to know anything or have the authority to do anything. WARNING: If something goes wrong with your product after warranty, do NOT contact Samsung and fall into this pit of lack of customer care and absence of good business practices. I will not purchase another Samsung product ever. I will be replacing my phone and other household appliances with products from companies that treat their customers with respect and care. Samsung is NOT on that list based on my experience. BEWARE!!