Worst customer service I have ever experienced and I'm 60. I bought a dryer and the day it was suppose to be delivered it didn't come. I have spent more time on the phone to the Philippines and India because there is not direct line for the US. It is very hard to understand every agent I spoke to and there were many. I was promised to be given an update as to when the dryer would come within 24 hours and now 48 hours later I'm on the phone again, speaking to people that cannot give me any kind of update. They escalate through email. That is it. The supervisors cannot call the delivery warehouse to find out where your item is. They are useless. So I have no dryer and may receive mine in a day? a week? a month? Who knows because they cannot answer the simplest of questions. They have no one higher to escalate to than the supervisor who is worse than the customer service agent. And I say worse because they literally do nothing more than the customer service agent. They will not cc you on emails of escalation. The last two supervisors were Meg and Jane Janes work id is 16124862. And when you go on Samsungs site it say voted #1 in customer service for 2023 hahahah. And it's not even 2023. What liars. I wish I had seen the reviews before I ordered. Don't order from them, it's not worth the aggravation. I will be canceling my order in 24 hours if I don't hear from them. And I spoke with them in all venues. Email, chat and phone. You get no where.