We remodeled our kitchen and at the end of November 2022 we ordered a refrigerator, a dishwasher, a combination microwave oven and the stove top. When you put the order the site tells you 3 day delivery, once you click pay, the 3 day jumped to 10, we said ok. The appliances were scheduled to be here on December 9 2022. On Dec 8 we got a message from the delivery company indicating that the appliances were late and they would give us an update. Today is January 7 and I do not have the appliances and nobody can tell me when I will receive them. I have called probably every other day, I talk to very nice people located in the Philippines that can do NOTHING for me. They say the will escalate to the next tier and that I will hear from them in 24 to 48 hours. NO ONE contacted me EVER. The holidays came and went and I didn't have a stove or an oven to cook anything. Unfortunately I can't cancel and buy any other brand because my cabinets are cut to fit the Samsung appliances we ordered. It is really frustrating because nobody tells you anything. If at least they would say we can't send the appliances until xxxx day, we would know what to expect. It is SHAMEFUL that a company such as this would do that with clients that spent more than $10K on appliances. More shameful is what they say on their site that nothing is more important than their customers.