Extremely poor and unprofessional customer service. Three rescheduled delivery times and when finally the product (refrigerator) was delivered on Friday, January 6th, it gives two error messages. No technician to come and fix, and we are left in a weekend with perishable food and no refrigerator. The customer service said that they would try to help us get tech service on Saturday, but they never followed through with getting back to us regarding the service. It is very inconvenient to have a new refrigerator, that we waited three months for not work and no one to help us resolve this issue.
1 year ago
Samsung has a
1.2
average rating
from
4,355
reviews
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