I purchased a Samsung washer. When I got it home and got it set up water sprayed all over laundry room. Repair came with a new piece from Samsung. That piece was broken in the exact same spot. Samsung agreed to exchange the washer. Two months later I am still without a washer. I have called several times and can get no answers. Today I was told it was being shipped to the warehouse then the warehouse would contact me in seven business days....... This has been the worse customer service experience of my life. I have been without a washer for two months.