Samsung customer service support is shocking!! They are only interested in their systems and when you call you they loose sight of the purpose of the call with no resolution. Instead your caught up in their processes which frankly speaking has no sight of resolution. They have made 4 attempts to collect my watch all at the incorrect address despite each time I called they assured me that they have the correct address. They will not accept any responsibility of the fact that due to their collection parcels all going to the incorrect address and having taken time to track down the courier company and taking my watch to them, there now remains concerns whether my watch is lost. 15 phone calls later I chased the repair partners who were exceptional in their customer services advised they have not received my watch. How does such a HUGE corporation with such (great products I am sure) get customer service so wrong!!! It appears that Samsung has and will continue to loose customers if they continue with their lack of support. I will never purchase Samsung anything ever again. As soon as this watch returns repaired (whether this side of Christmas) is anyone's guess it's going on ebay. I will cut my losses and be relieved I do not have the misfortune to ever have to contact Samsung ever again. Samsung get a grip of your support services because if the reviews on here are anything to go by your loosing loyal and valuable customers whom without there would be no Samsung -