I have recently learned that a tablet I bought outright from Samsung Electronics had a software update to which they basically bricked the tablet making it unusable for anyone that owns one. I reached out through multiple avenues and due to it being "out of warranty" they want to charge me for something their software update did. I have never dropped the tablet, it has no physical damage that would cause this issue as when I got it I immediately placed a tempered glass protector and case on it and kept really great care of it. I have talked to a web based tech support, 3 on the phone non native English speakers, 2 text message persons and still have not gotten this issue resolved nor have a functioning tablet. At this point I will never recommend anything else to do with Samsung and their atrocious customer service.