Our 1.5 year old refrigerator/freezer stopped working on NYE. I spent HOURS on the phone in the next 3 days trying to get Samsung and the protection plan company on the same page. Samsung didn’t want to approve the repair, even after receipts and emails were submitted to prove our coverage. On the 10th, a repair person came and was unable to complete the repair because Samsung didn’t include complete notes in their system. He had to order a part, and we set the next appointment for Thursday, the 19th. On the 17th, I got a text from Samsung confirming the repair date of the 19th. The next morning, Wednesday, the 18th, Samsung sent me a text telling me the repair person would be at my house that day. We were out of town until that night, which is why I initially scheduled for the 19th, so it was impossible for us to be there for the repair. The Samsung rep I talked to told me a field tech would be coming to do the repair and the first person was a diagnostic tech. Field techs only work on Mondays and Wednesdays. Of course, the following Monday was already full, so we’re waiting another full week for the repair. The kicker is that I got a text after talking to the rep that said the same repair person who came the first time was on his way to our house. Evidently, the diagnostic tech vs. field tech story isn’t true. I have been thoroughly unimpressed with all but one of the Samsung representatives I’ve talked to, and I’ve spoken to quite a few. IF the repair actually takes place next Wednesday, it will be 26 days with no refrigerator or freezer because Samsung service is inept at best. Twenty-six days. I will never purchase another Samsung appliance!!!