I will Never buy a Samsung appliance-again. The customer service is non existent. I purchased a new condo. All appliances are Samsung. The dishwasher stopped working after 13 months. I contacted Samsung customer service.The customer service was terrible, boarding on rude, trained to never accept responsibility. At one point I was told in a loud tone of voice “ You never had warranty, you did not purchase the dishwasher, the developer purchased it” . I contacted a repair company to come in. I was advised that this was common with this product, and the cost to repair would be close to $600.00, and would likely reoccur. I have since learned that other people in our building are experiencing the same problem. As an added note: I am a senior and only run the dishwasher a couple of times a week. Also, this is an environmental landfill problem. I will be contacting Environment Canada to report this concern.