Bought a Samsung microwave that showed to be defective after installation. Called Samsung and they referred to this service that changed the schedule several times and when I complained the manager was supposed to call me; still waiting after 3 weeks! Then they scheduled a time and date that I had doctor appointment again after calling Samsung several times they promised to change it. Strangely enough the Service sent an email telling me exactly the same indicating that if I do not want it will postpone to another unknown date. Very rude customer service, non responding and non cooperating people. Never buy Samsung again.