I have had issues with all of my Samsung appliances and customer service has provided zero help each time. Most recently, my refrigerator doors were not level. The reason why they weren’t level is because my door had a water pitcher in it which leaked down the door when I first received it. I called Samsung and they told me to check my water line.. So I got a replacement door through Lowes. When they replaced the door, it wasn’t leveled with the other one and the diverter in the middle wouldn’t close flat when the door shut. I looked in the owners manual and it says to level the door “using the provided snap rings.” I never received any snap rings. I called and they told me that the snap rings are an accessory and do not come with the refrigerator. So I spent $2000 on a refrigerator and they will not provide me a $5 part so the doors will be leveled..