Had a very bad experience with Samsung. I pre-booked Samsung S23 Ultra on 2nd Feb after sale got started. I also bought VIP Pass as they promised to give exclusive offers. But it was not revealed till 1st Feb, even I contacted customer care, they told like 5000rs accessories and 1999rs that I payed for VIP Pass can be claimed during purchase.. I also asked them to call me back to explain offer as they itself don't know on 1st Feb.. But as I requested they called me on 1st Feb evening and explained offer that 5000 accessories wireless adapter and charger is free and 1999 will be deducted from final amount. This is what they said to me. I also pre-booked device on 2nd Feb as I could see two offers.. one is watch and buds for 5000Rs and wireless adapter and 25w charger for free which is worth 5000Rs.. So I booked that day. Till 14Feb morning I don't know about an extra 5000Rs offer there for accessories. When I contacted customer service that when I would recieve my phone,they checked and said that I missed to avail 5000RS accessories coupon. So I called respective support team and raised a dispute via mail. They called me after 4 hours and they are not even polite , he said I did a mistake , I could have called them at time of booking for exact offer. I asked them then y your team missed to inform me offers the before day. He don't have answers for that.. he said it's already availed you cannot avail it again. Seriously samsung product would be good. But customer service is very pathetic and now onwards I won't recommend any one to buy samsung. Worst customer service ever.