I had an ice maker problem with my refrigerator a few years after I bought it. I called their support which was really busy so they had a text message option so I did that. The first support rep told me they would have it fixed for free and that a tech would contact me within 48 hours to come out and fix it. About 72 hours later I got a notice by text the ticket had been closed, nobody contacted me. I contacted them and they said they didn't have a service center in my area so that is why the ticket was closed, so they referred me to a local appliance repair company, and they opened a new ticket where they would reimbursement after it was repaired. I contacted a company they recommended, they came out and fixed it. When I contacted their text message support about the reimbursement the guy didn't seem to understand the ice maker was already fixed and he kept wanting to open a ticket to have one of their techs contact me to make an appointment to come out and fix it. I called the number which wasn't busy this time, and the support rep then said my refrigerator was out of warranty so they wouldn't reimburse me for the repair!