Samsung, Its a shame and disgrace to see the regressive and atrocious POWER PLAY of Samsung customer service in India who am sure have been given endless power that ho one can question them or whatever they decide no one can overrule the decision or challenge it...In short they are GOD.... I am talking about Miss Aanchal Singh and her manager Mr Navdeep Singh who i think should be given the degree of the best fraudster and lier let me tell you how:- 1) My samsung fold worth 150000/- which samsung claims can be folded and unfolded 200000 times just with a year and half of usage the fold stopped opening eve half.... 2) On 20th Feb 2023 i was told to go the the service center to get my fold checked despite me telling them my fold is out of warranty but yet they emphasised that hey can help... 3) The phone was checked and i as a customer knows how to handle a 150000/- phone so i was and am sure the phone has no dent and the same was confirmed in the report by the service center guy at service center named Rahul....it has some minor daily use scratches which happens when you cover or or uncover the phone...which i agree.... 4) NOW JUST READ THIS....i was shocked that the false and fraudulent team back at samsung service center who did not even see my phone or touch it....just saw the pix and had the balls to blatantly lie on my face that " SIR YOUR PHONE HAS GOT DENTS ON IT.....i mean dents yaa dents..... 5) I told Miss Aanchal to speak with Mr Rahul from the samsung tech team who saw my phone live in flesh and blood and took her permission and got the call conference and asked her to speak to him......and the call was:' Aanchal:- Mr Rahul did you tell Aabhishek Sir that his phone does not have any dent??? Rahul:- Yes Miss Aanchal, Where do you see the dent since i cannot see it???? Aanchal:- On the bottom side of the fold next to the charging Port... Rahul:- Let me open the image once again and check.....No Miss Aanchal there are no dents i can see... Me:- Rahul did do find any dent on the fold when i gave it to you??? Rahul:- No Sir.. Aanchal;- Mr Rahul give me your number... Rahul gives his number and the call ends...... Samsung this conversation has been RECORDED by me for legal and proof issues as i know from day 1 aanchal is going to lie blatantly and close the case as per her convenience for sure... You also can here the call since aanchal claims that all the calls are being recorded....this was on the 27th of Feb 2023 from aanchals id in the noon between 12-3 pm.... Samsung its silly , ridiculous and attricious and unprofessional that aanchal and navdeep are doing nothing but enjoying there unlimited power of the chair and despite Rahul who is the samsung service center guy who has checked my phone certifying NO DENT....aanchal and Navdeep are using unauthorised power and since they have the notion that no one can touch them or question them they are hell bent that " they can see the dent on PHOTOS which Rahul and term as DAY TO DAY SCRATCHES and how can normal scratches damage a 150000 rs phone which can fold unfold upto 200000 times???? Samsung YOU NEED to bring down such idiots like Aanchal and Navdeep who think they are GOD and no one can touch them....... Such people are a black stigma on brand Samsung and should be penalised by either make them pay for my phones damage and also the false promise and FRAUDULENT REPORT filed where in Samsung ( Rahul) is being called a lier and not believed by Samsng ( Aanchal / Navdeep).... Whats the point of taking phones to the service center when GODS like aanchal and Navdeep decide as per their mood and wish to do what they want despite the customer proving them wrong and the service center guy assuring that there are NO DENTS....yet aanchal and Navdeep since they have unlimited power says NO THEY CAN SEE THE DENT.... Sasmung am glad Oppo ,One Plus, Vivo are also coming in the market so my plans for Fold 5 or any samsung product from here on is negative...and not just me all my circle my family and friends this is going to be a live example of wasting 150000 in water and and am sure people like Navdeep and aanchal should be thrown out of the company for tarnishing the name samsung and ensuring that me and people around me will NEVER EVER buy any samsung product since the customer service are a bunch of FRAUDS , LIERS AND POWER CENTRIC PEOPLE WHO THINK THEY CAN DO WHATEVER THEY WANT AND NO ONE CAN QUESTION THEM..... You can check my Fold anytime if you wish to and if any dent found I WILL TAKE MY COMPLAINT....and i guess only when a customer whos got truth in his eyes is so confident that he can say something like this..... People like Navdeep and aanchal should be thrown out of the company for tarnishing the name samsung and ensuring that me and people around me will NEVER EVER buy any samsung product since the customer service are a bunch of FRAUDS , LIERS AND POWER CENTRIC PEOPLE WHO THINK THEY CAN DO WHATEVER THEY WANT AND NO ONE CAN QUESTION THEM..... HAVE TOLD THEM I AM UNHAPPY TO THE CORE SO THE I DON'T APPROVE THEM TO CLOSE THE CASE AND NO MAILS SENT UNTIL I GET JUSTICE.... REF NUMBER :- 3100995153....