If I could give a zero, I would without a doubt. Terrible phone and terrible customer service. The camera does not work from the get-go. Tried every single way to trouble shoot. Nothing worked. Called Samsung multiple times to get a replacement. They kept telling me that they will send me the “return label” within 48 hours, but I waited for 5/6 days and they still did not send me the return label. Called again, same answer from different representatives that they were working on it and they didn’t know what’s going on with the other departments. I asked to talk to the “other department” but Samsung wouldn’t allow it because the other department did not have a phone line (according the Samsung)- how ridiculous. They had been lying to me all along and kept trying to make empty promises. I did not understand why they kept telling them that they were working on it and they would send me the return label within 48 hours. Clearly, they didn’t care and all they wanted was my money. They kept making empty promises to avoid exchanging my phone. I have been with Samsung for so many years and my whole family also uses Samsung. I have always defended Samsung when my friends convince me apple is better. This experience was extremely disappointing because a brand-new phone came with a broken camera and the customer service was terrible, and I was lied to multiple times. All they did was blaming the other departments for causing the delay. This phoning back and forth took over 5/6 days and I was so done with them for being not accountable and being irresponsible. This had caused me so much time. I have lost my trust with them. I don’t think I will be their customer anymore because of their terrible customer service and empty promises. Guys, if I were you, I would not get fooled by them anymore. All they want is your money and will lie to you.