I have the samsung z2 fold, this is meant to be their flagship mobile phone. Its the second fold I've hafd and the second time I've had to send it to get repaired. This time the screensaver started bubbling so you could see the screen. I spoke to their customer service and arranged for a collection. The samsung customer service logged on to my phone and saved my data.
They had my phone for a week and said it was repaired and that they would let me know when it would be delivered. This never happened and I had to collect it from the other side of town. I did received a call from Samsung asking about my experience and as I hadn't got the phone back I couldn't comment.
I now have the phone, and its been repaired but the screen protectors for the front and back of the phone are wrecked and hanging off. It's been a very unsatisfying experience for a second time. My phone is up for renewal soon, I think its time to change brand.
1 year ago
Samsung has a
1.2
average rating
from
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