Samsung could care less about thier customers, how am I to be held accountable for something that wasn't in my possession? Per Samsung I damaged my dryer, from the inside ?really?my opinion. The last response I will receive per a person that claims no one is above her. Good afternoon Ms. Peoples We have reviewed your claim We understand that you’ve received an accommodation determination you may not agree with.  As per our previous communication, unfortunately, due to the damage to the unit, your warranty is voided, no accommodation is available and this is our final position.  As mentioned, we could not offer you the extended warranty; the best course of action would be to reach out to the retailer to see if they still have one available. Your account will be documented accordingly, and this will be our last communication in regards to this particular case.  We appreciate your understanding. ​ Milagros D | Extra Care  Samsung Electronics America, Inc. 55 Challenger Road, Ridgefield Park, NJ 07660 (T) 888-480-5675 opt#1 allow prompt to request ext. 34141| (F) 973-529-0367| .