Disappointed in Samsung's Customer Support and lack of service received under a unit that is supposed to be under a 1-year warranty. I purchased an oven that is not properly functioning. The flames on the oven are blue and orange and it is giving off too much heat that is leaving black soot on the bottom of the pots and pans. The unit is under warranty still and Samsung sent a technician out that did absolutely nothing to try to determine where the issue was coming from. Instead the technician did a video call to Samsung and as a result I was told the unit would not be covered because of "physical damage". There is no damage to the unit but the technician referred to the black soot as physical damage. As investors of flip homes we have purchased several Samsung appliances and will not be using them in the future. This company does not honor their warranty.